Make a Complaint

We are committed to the following overarching principles for handling complaints:

  • We are transparent and open: we will provide accessible and publicly available information about our complaints process and policy.
  • We will follow our complaints process in a timely manner: in line with statutory requirements and our policy and process.
  • We are fair: we endeavour to be objective and will seek to appoint people to handle a complaint who can do so objectively. We will not discriminate in how we respond to a complaint based on any personal characteristic.
  • We actively seek learning from complaints whatever the outcome and value everyone's opinion.

A complaint about the Diocesan Board of Finance or a member of its staff

The Diocesan Office is committed to serving the whole Diocese and living out our Kingdom People vision. Where we fall short of the high standards we set for ourselves we are also committed to looking at why and putting things right. Download the DBF Complaints Policy.

A complaint about Clergy

A high standard of integrity and service is expected of our Clergy. Mostly that standard is met, but occasionally individual Clergy can fall short of what is expected. When this occurs there are different ways to respond, see details regarding the Clergy Discipline Measure here.

A complaint about Safeguarding

The Bishop wants to support people who feel genuinely aggrieved to make a complaint, and will ensure that all complaints are taken seriously and are handled fairly and promptly. All information about a complaint will be treated in the strictest confidence. You can view the the Safeguarding Complaints and Whistleblowing Policy here.

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